Genting’s Five Guys burger chain disappoints hungry customers

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Five Guys Malaysia opened its first outlet in Malaysia on October 25, just in time for the long weekend, as avid travelers made their way to Genting Highlands to escape from being stuck at home.

READ MORE: American burger chain Five Guys opens its first outlet in Genting Highlands, but prices are high there too

However, early risers excited to try out a new burger shop were shocked when they arrived and found the restaurant wasn’t even open. Over the weekend, the business announced itself to be open at 10 a.m.

According to local instagramer Pearl Tan, customers were not given a warm welcome at all. Instead, they were greeted with a flimsy handwritten note stating that the restaurant will open at 4pm instead of its 10am opening time.

She noted that it was a huge disappointment for her and her friends who made the special effort to drive to Genting Highlands.

The fast food chain has since apologized and updated its opening hours on its social media.

The long night of waiting

For the Malaysians who arrived in the late afternoon for the burgers, they still had to endure a long wait. The queue for the new burgers began before the restaurant opened at 4 p.m.

The queue started and wrapped around the store before the restaurant even opened.
(Credit: Twitter / @ chapree)

Those who had the patience to stand in line for a chance to try the burger found that they really enjoyed the experience or found it to be a waste of time.

Some have defended the burger chain, saying the prices are displayed on the menu to begin with. Some found the burger good enough to justify the long wait. Others found that the food did not meet their expectations and likely would not come back.

Azlyn, who visited the chain on November 6, noted that while the burger was decent and the price was understandable given its location, she would only return if she was in Genting Highlands again.

But I wouldn’t go out of my way to eat a burger there as there are a lot of equally good local options too.

Azlyn at TRP

A cheeseburger will set you back RM40, while fries start at RM20 for the small size. Milkshakes cost 25 RM, while regular mineral water will cost you 10 RM.

Some have argued that these inflated prices were to be expected given the chain is located in Genting Highlands, where prices are notoriously high, but others have suggested it was just another example of wage stagnation in the country.

Others cheekily mentioned that it might be best to support our own local burger restaurants, which are much more affordable and closer to home than Five Guys.


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Anne Dorall

Anne Dorall

Anne is an advocate for sustainable living and the circular economy, and was able to convince the team to use reusable containers for tapau. She is also the proud parent of 4 cats and 1 rabbit.



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