Background Hubstaff Customer Service
When choosing a time monitoring tool, it’s important to comprehend the many different kinds of tools out there. Tools like Mavenlink, Wrike, and Zoho Projects all feature robust time monitoring features for professional services companies. On the other hand, the time monitoring features in such tools are available only within larger project management (PM) suites. As a result, you are paying a lot more money for things such as file storage, in-app chat, progress reports, and change administration. On the opposite end of the spectrum, you will find pure play time tracking tools like Hubstaff (which starts at $5 per month per user) and TSheets, our Editors’ Choice tool for time tracking. Hubstaff Customer Service
Characteristics and Utilization
Hubstaff’s user interface (UI) was created with a appealing left-rail blue navigation bar which leaves lots of room on the right-hand side of your screen for data entry and analysis. When you first log into the system, you’ll be taken to the main dashboard, which gives you an overview of how many hours your employees have worked this day and how many hours they have worked over the past seven days. You will also find a list of every member, their most recent tasks, and how busy they have been over the last week. This is a strong PM data visualization which lets you immediately differentiate between workhorses and do-nothings, and it immediately calls to attention projects that are becoming more than enough focus and jobs that are being neglected.
There are two ways to put in time in Hubstaff: You are able to construct manual timesheets with previous hours worked, or you may use the stopwatch feature on Hubstaff’s native desktop app. Together with the timesheet feature, you log your hours as you probably did with pen and paper during the analog era of time tracking. Essentially, you work your change, you add the time to your own timesheet, and you also sign off on it. This is a pretty standard procedure of monitoring time. Regrettably, because Hubstaff does not allow you to add future time, you can not use the platform as a shift planner. Administrators can allow users manually edit previously submitted timesheets, and they’re able to force users to need a reason to guarantee they’re really adding hours they worked. Admins can also set the system up to remind users to begin monitoring time should they haven’t clocked to the system in a while.
The second, and most frustrating, way of monitoring moment in Hubstaff is using the stopwatch feature. In every solution we analyzed, this element can be found within the confines of your web browser–every solution that is, except for Hubstaff. With Hubstaff, you are expected to download a native desktop application that resides within another window. In it, you can choose your project, press Start, along with your own timer will begin counting. When you’re done, your activity and your screenshots will be sent to the principal hub. The native program is going to take a photo at random intervals of up to three shots per hour depending on how often the admin would like to spy on workers. Screenshots can be partly fuzzy not to record sensitive information on every catch, but enough of this screen is left unsullied that you’ll still get a sense of if the screen is on work-related or play-related content. This is an annoyingly complicated and convoluted way to manually track time, particularly if you’re jumping from task to task throughout the day. Hubstaff must find a way to bring the stopwatch and screengrab components to the cloud-based architecture to simplify ease of use.
Tracking time in real-time on Hubstaff’s Android and iOS apps is precisely the same as it’s on the desktop program. The mobile apps let admins monitor motions via GPS monitoring. This gives you an summary of just how much motion was performed by your employee by capturing location information at distinct stages.
The Schedules tab lets you assign times and dates for workers to work. It is possible to set a minimum number of hours to operate, a lunch break duration, and you’ll be able to make it a recurring shift. The program’s reporting applications is horribly basic: You will get access to weekly, daily, project, and penis view reports as well as a”habit” report which lets you filter data from the aforementioned reports. When compared to the PM options within this course, Hubstaff’s coverage is utterly embarrassing consequently, if your target is to learn and evolve according to when and how your employees handle time, you’d be much better off working using Zoho Projects, our Editors’ Choice for PM.
Admins receive notifications when they’ve reached weekly staffing and budget limitations. Invoices are automatically calculated and created depending on the time each worker worked, as well as his or her related pay rate. You can set up automatic citizenship through PayPal, which enables you to automate payments based on time tracked within the tool. Keep in mind: Consumers do not need to send time through for approval, therefore automatic payments will be made whether employees were wrong or right about the amount of hours that they worked. There is no reminder for supervisors to double-check each timesheet before automatic payments move out thus, if you’re worried about making bogus payments, then you can set PayPal payments to guide. Hubstaff Customer Service
Cost And Alternatives
Hubstaff was built to provide you with Big Brother-level oversight into when workers are working, what they are doing while they work, and what you want to pay them when the work is done. The Basic $5-per-month program provides you access to simple time monitoring tools, an employee payment program supervisor, 24/7 support, and user preferences that may be handled on an employee-by-employee basis. Moreover, this program lets you keep track of whether or not your employees are operating by allowing you record screenshots while they work in addition to monitor mouse and keyboard action during changes. Of the five tools we’ve tested, Hubstaff is the only tool which offered this amount of insight into the way that workers are progressing. Although screen and keyboard tracking are helpful (albeit over-reaching) attributes for a change screen, Hubstaff’s implementation leaves much to be desired (more about this later).
The $9-per-user-per-month Premium program includes everything you’ll find in the fundamental plan, but you will also get access to Hubstaff’s application programming interface (API) to integrate the tool with other third-party software. The Premium package also has a lightweight schedulingtool that provides administrators the power to assign shifts and assign tasks from inside the console. Premium customers can also use the tool to create invoices and make PayPal payments mechanically. Customers that pay annually will receive two weeks free (for both cost tiers).
Compared to TSheets, its closest competition in our roundup, Hubstaff is reasonably priced, especially given the added monitoring features that are unavailable in competitive tools. TSheets supplies a fundamental free account, as well as a $4-per-user-per-month account that costs a $16 base fee per month for groups who have fewer than 100 users, along with an $80 base fee per month for teams with over 100 users. The base fee, which Hubstaff does not charge, makes TSheets slightly more costly than Hubstaff, even at Hubstaff’s Premium degree.
If you are more interested in those hulky PM alternatives, then you will need to pony up a little more cash. Mavenlink’s cheapest program that includes time tracking costs $39 per user per month. Zoho’s cheapest time monitoring plan is $25 a month for an unlimited number of consumers (that is a pretty good deal if you need all the extra PM attributes ). Wrike’s lowest time monitoring plan costs $24.80 per user per month.
What Ought to Be Added
Editor’s note: Since our original overview of Hubstaff, the company has released a significant upgrade in late 2018 that specifically addressed certain feature weaknesses or omissions, such as adding a internet timer, fleshing out coverage options, and adding activity levels and monitor tracking. We are going to be testing these attributes shortly and you’ll see the results in an upcoming update to this review.
Aside from its draconian screengrab and keystroke monitoring, Hubstaff doesn’t do an excellent job allowing for deeper shift oversight. For instance, Hubstaff does not allow advanced monitoring. If you run a trucking business and you are less concerned about how many hours each trucker drove than the distance driven, then there is no way to manage that in Hubstaff. Users can add notes to an empty text area, but that data won’t be mixed into accounts. This means you can’t use it to learn about who is functioning, how they’re functioning, and what they’re generating (aside from the amount of hours monitored ). TSheets not only gives you this option, it gives you the ability to make six extra customizable advanced monitoring fields. You might even add a question for every single clock-out (i.e.,”Was there an episode? Yes. No.”) Along with the system forces the consumer to reply to the queries at the close of every shift or they won’t have the ability to clock out.
As hardcore as Hubstaff is about tracking work, the tool does not allow for IP address restrictions, which means your employees can say they are working from the office but they can actually be working from a cruise boat in the Bahamas (unless they’re using the mobile program to track time). This is a standard feature that’s available in almost every other tool we analyzed. Hubstaff also doesn’t enable admins to require users to snap a photo if they report to work. I guess it’s overkill to generate someone take a selfie before you get started recording their display and tracking their keystrokes, but TSheets enables you to place this as a requirement (which makes sense, particularly if you’re monitoring tasks done out of a computer, like retail, construction, or amusement work). The software also doesn’t allow users clock in via a phone call, which can be a component TSheets along with other service providers make available for workers who do not have a smartphone.
Monitoring Employee Work
We have touched on how some of Hubstaff’s more Big Brother-like attributes factor into time monitoring. However, the platform also has many of the hallmarks of worker monitoring tools. Hubstaff’s employee tracking features include keystroke logging, URL and application monitoring, GPS and place monitoring, and activity screenshots.
As soon as you place your users and they download the timer program onto their machine, the desktop app not only tracks time but will take screenshots randomly or in custom intervals, such as three screenshots each minute. This applies not only to the user’s main screen but any attached monitors too. Hubstaff does not log keys however, it will track the activity provided through the mouse and keyboard, providing employers a calculation of just how active the employee is. This data all winds up on the Hubstaff dashboard in the Task tab. This is where you can then pick a user in the drop-down menu to view their screenshots connected with activity data.
If it comes to program and URL tracking, Hubstaff goes beyond simply tracking time to learn what websites and apps a worker opened or visited and how long they were there. The Reports section may then run custom questions on vectors such as program usage mapped against time and activity. Hubstaff incorporates with job and task management tools like Asana and Trello to filter reports from specific projects or tasks to track productivity.
1 unique employee tracking feature offered is GPS location tracking through Hubstaff’s mobile app. While the mobile app can not take screenshots or capture mobile app and site activity, it allows you to track and log place for workers working in the field. While the depth of monitoring surveillance and data features can’t measure up to a powerhouse tool such as Teramind, our Editors’ Choice for worker monitoring, Hubstaff has a helpful choice of attributes for companies that want a little more oversight. Hubstaff Customer Service
Hubstaff is an easy-to-administer, feature-rich, time monitoring tool. If you are diligent about monitoring employee behavior while on the clockthen there is no better program available than Hubstaff. You’ll be able to log screenshots, track keystroke volume, and route moves via GPS tracking.
Regrettably, if you’re trying to find a platform that goes the extra mile to allow customization, atypical data entry, or even a more sophisticated reporting structure, then Hubstaff will not be right for you. In addition, in case you choose a different program, your employees will thank you for not needing them to obtain a secondary program for monitoring time–especially once you consider that every other instrument we reviewed makes this possible within the confines of their online UI. Hubstaff Customer Service