Intro Hubstaff Customer Support
When picking a time tracking tool, it’s important to comprehend the many different types of tools out there. Tools such as Mavenlink, Wrike, and Zoho Projects all feature robust time monitoring features for professional services companies. On the other hand, the time tracking features in these tools are available only as part of larger project management (PM) suites. Because of this, you are paying much more money for things such as file storage, in-app chat, progress reports, and change management. On the opposite end of the spectrum, you’ll discover pure play time tracking tools like Hubstaff (which starts at $5 per month per user) and TSheets, our Editors’ Choice instrument for time tracking. Hubstaff Customer Support
Characteristics and Utilization
Hubstaff’s user interface (UI) is designed with an attractive left-rail blue navigation bar that leaves lots of room around the right-hand side of your display for data entry and analysis. When you first log into the system, you will be taken to the main dashboard, which gives you an overview of how many hours your employees have worked that day and how many hours they’ve worked over the past seven days. You will also see a list of each member, their latest tasks, and how busy they’ve been over the last week. This is a solid PM data visualization which lets you immediately differentiate between workhorses and do-nothings, and it immediately calls to focus projects which are becoming more than sufficient attention and projects that are being neglected.
There are two ways to put in time in Hubstaff: You can construct manual timesheets with previous hours worked, or you may use the stopwatch feature on Hubstaff’s native desktop program. With the timesheet attribute, you log your hours as you likely did with pencil and paper through the analog era of time tracking. Essentially, you work your change, you add time to your timesheet, and you sign off on it. This is a fairly standard procedure of tracking time. Unfortunately, because Hubstaff does not allow you to add future time, you can’t use the platform as a shift planner. Administrators can allow users manually edit formerly submitted timesheets, and they’re able to force users to need a motive to guarantee they’re actually adding hours that they worked. Admins can also set up the system to remind users to start tracking time if they have not clocked into the system in a little while.
The next, and most frustrating, way of monitoring moment in Hubstaff is using the stopwatch feature. In every solution we tested, this component is available within the boundaries of your web browserevery alternative that’s, except for Hubstaff. With Hubstaff, you’re expected to download a native desktop application that resides within a separate window. In it, you can choose your job, press Start, and your own timer will begin counting. When you are done, your activity and your screenshots will be transmitted to the main hub. The native app is going to take a picture at random periods of up to 3 shots per hour based on how often the admin wants to spy on workers. Screenshots can be partially blurred to not capture sensitive information on each catch, but a lot of the display is left unsullied that you’ll still get a feeling of if the display is on work-related or play-related content. This can be an annoyingly complicated and complicated means to manually monitor time, particularly if you’re jumping from task to task throughout the day. Hubstaff must discover a way to add the stopwatch and also screengrab elements to the cloud-based architecture to simplify ease of use.
Tracking time in real-time on Hubstaff’s Android and iOS programs is exactly the same as it’s on the desktop app. The mobile programs let admins monitor motions via GPS tracking. This gives you an overview of how much movement was done by your worker by capturing location data at different stages.
The Schedules tab lets you assign times and dates for employees to do the job. It is possible to set a minimum number of hours to work, a lunch break duration, and you’ll be able to allow it to be a recurring change. The program’s reporting software is horribly basic: You’ll get access to weekly, daily, job, and penis view reports as well as a”habit” report that allows you filter information from the aforementioned reports. When compared to the PM options in this course, Hubstaff’s reporting is downright embarrassing consequently, if your goal is to understand and evolve according to if and how your employees handle time, you would be better off working with Zoho Projects, our Editors’ Choice for PM.
Admins receive notifications when they’ve reached weekly staffing and budget limitations. Invoices are automatically calculated and created based on the time each employee worked, in addition to his or her associated pay rate. It is possible to set up automatic payroll through PayPal, which enables you to automate payments based on time monitored inside the tool. Remember: Users do not need to send time through for acceptance, so automatic payments will be made whether employees were wrong or right about the amount of hours they worked. There is not any reminder for supervisors to double-check every timesheet ahead of automatic payments go out so, if you are concerned about making bogus payments, then it is possible to place PayPal payments to guide. Hubstaff Customer Support
Price And Alternatives
Hubstaff has been constructed to give you Big Brother-level oversight into when workers are working, what they are doing while they operate, and what you want to cover them as soon as the work is done. The Basic $5-per-month plan provides you access to easy time monitoring tools, a worker payment schedule manager, 24/7 support, and user preferences which can be handled on an employee-by-employee basis. Additionally, this program enables you to keep tabs on whether or not your employees are working by letting you document screenshots while they work in addition to monitor mouse and keyboard activity during changes. Of the five tools we’ve tested, Hubstaff is the only instrument which provided this amount of insight into the way that employees are progressing. Although keyboard and screen monitoring are helpful (albeit over-reaching) features for a change screen, Hubstaff’s implementation leaves much to be desired (more on this later).
The $9-per-user-per-month Premium program includes everything you’ll discover in the fundamental program, but you will also have access to Hubstaff’s application programming interface (API) to integrate the application with other third-party software. The Premium package also has a lightweight schedulingtool that provides administrators the capability to assign changes and assign tasks from inside the console. Premium customers may also use the tool to create invoices and create PayPal payments mechanically. Customers that pay yearly will receive two months free (for both price tiers).
In comparison to TSheets, its closest competitor in our roundup, Hubstaff is fairly priced, especially given the added tracking features that are unavailable in competitive tools. TSheets offers a fundamental free account, in addition to a $4-per-user-per-month account that costs a $16 base fee per month for groups who have fewer than 100 users, and a $80 base fee per month for teams with over a hundred users. The base fee, which Hubstaff doesn’t charge, makes TSheets slightly more costly than Hubstaff, even in Hubstaff’s Premium level.
If you are more interested in these hulky PM solutions, then you will want to pony up a little more money. Mavenlink’s cheapest plan that includes time tracking prices $39 per user per month. Zoho’s cheapest time tracking plan is $25 a month for an unlimited number of users (which is a fairly good deal if you want all of the extra PM features). Wrike’s cheapest time tracking plan costs $24.80 per user per month.
What Should Be Added
Editor’s note: Since our original review of Hubstaff, the company has released a significant upgrade in late 2018 that specifically addressed specific feature flaws or omissions, such as adding a web timer, fleshing out reporting options, and adding activity levels and screen tracking. We’ll be testing these attributes shortly and you will see the results in an upcoming update to this review.
Aside from its draconian screengrab and keystroke tracking, Hubstaff does not do a very good job allowing for deeper shift supervision. By way of instance, Hubstaff doesn’t allow advanced tracking. If you run a trucking company and you are less concerned about the number of hours each trucker drove than the distance driven, then there’s no way to handle this in Hubstaff. Users may add notes to an empty text field, but that data won’t be blended into reports. This means you can not use it to find out about who is functioning, how they’re working, and what they are producing (aside from the amount of hours monitored ). TSheets not only provides you this option, it gives you the ability to make six additional customizable innovative monitoring fields. You might even put in a question for every single clock-out (i.e.,”Was there an incident? Yes. No.”) Along with the system forces the user to respond to the questions at the end of each shift or they won’t have the ability to clock out.
As hardcore as Hubstaff is about monitoring work, the tool does not allow for IP address limitations, which means your workers can say they are working from the office but they can actually be operating from a cruise ship in the Bahamas (unless they are using the cell program to monitor time). This is a standard feature that’s available in almost every other instrument we tested. Hubstaff also doesn’t enable admins to need users to snap a photograph when they report to work. I suppose it is overkill to make somebody take a selfie before you get started recording their screen and tracking their keystrokes, but TSheets lets you place this as a requirement (which makes sense, particularly if you’re monitoring tasks done outside of a computer, such as electronic, building, or amusement work). The program also does not allow users clock in via a telephone call, which is a component TSheets and other service providers make readily available for workers who don’t have a smartphone.
Tracking Employee Work
We have touched on how a number of Hubstaff’s more Big Brother-like attributes factor into time monitoring. However, the platform also offers a lot of the hallmarks of worker monitoring tools. Hubstaff’s employee tracking attributes include keystroke logging, URL and program monitoring, GPS and place monitoring, and activity screenshots.
Once you set your users and they download the timer app onto their machine, the desktop app not only monitors time but will take screenshots randomly or at custom intervals, such as three screenshots per minute. This applies not only to the user’s main screen but any connected monitors as well. Hubstaff doesn’t log keys but it does track the activity provided through the mouse and computer keyboard, giving companies a calculation of how active the worker is. This data all winds up around the Hubstaff dashboard in the Activity tab. This is where you can then pick an individual in the drop-down menu to view their screenshots connected with activity data.
If it comes to program and URL monitoring, Hubstaff goes beyond just tracking time to learn what websites and apps an employee visited or opened and how long they had been there. The Reports section may then run custom queries on vectors like app usage mapped against time and activity. Hubstaff integrates with project and job management tools like Asana and Trello to filter reports by specific projects or tasks to track productivity.
1 unique employee tracking feature offered is GPS location tracking through Hubstaff’s mobile program. While the cellular app can’t take screenshots or capture mobile app and site activity, it lets you track and log location for employees working in the field. While the thickness of tracking surveillance and data features can not measure up to a grid application such as Teramind, our Editors’ Choice for worker tracking, Hubstaff has a useful selection of features for employers that want a little more oversight. Hubstaff Customer Support
Hubstaff is a easy-to-administer, feature-rich, time tracking tool. If you’re diligent about monitoring employee behavior while on the clockthen there is no better software accessible than Hubstaff. You will have the ability to log screenshots, monitor keystroke volume, and route movements via GPS monitoring.
Unfortunately, if you’re looking for a platform which goes the extra mile to allow customization, irregular data entry, or a more sophisticated reporting structure, then Hubstaff won’t be perfect for you. Additionally, in case you choose another system, your employees will thank you for not needing them to obtain a secondary program for monitoring time–especially once you consider that every other instrument we reviewed makes this possible within the confines of their web-based UI. Hubstaff Customer Support