Intro Hubstaff Customer Support Phone Number
When choosing a time monitoring tool, it’s important to comprehend the many different types of tools out there. Tools such as Mavenlink, Wrike, and Zoho Projects all include powerful time tracking features for professional services businesses. On the other hand, the time monitoring features in these tools are available only as part of bigger project management (PM) suites. Because of this, you’re paying a lot more cash for things such as file storage, in-app chat, progress reports, and change management. On the opposite end of the spectrum, you will discover pure play time tracking tools like Hubstaff (which starts at $5 per month per user) and TSheets, our Editors’ Choice instrument for time tracking. Hubstaff Customer Support Phone Number
Characteristics and Usage
Hubstaff’s user interface (UI) was created with a appealing left-rail blue navigation bar which leaves plenty of room on the side of your display for data entry and analysis. When you first log into the system, you will be taken to the main dashboard, which gives you an overview of how many hours your employees have worked this day and how many hours they have worked over the previous seven days. You will also find a list of each member, their latest tasks, and how busy they’ve been over the last week. This is a strong PM data visualization that allows you immediately differentiate between workhorses and do-nothings, and it instantly calls to focus projects that are becoming more than enough attention and jobs that are being disregarded.
There are two methods to add time in Hubstaff: You are able to construct manual timesheets with past hours worked, or you may use the stopwatch feature on Hubstaff’s native desktop program. With the timesheet attribute, you log your hours as you probably did with pencil and paper during the analog age of time monitoring. Essentially, you work your shift, you add the time to your timesheet, and you sign off on it. This is a fairly standard procedure of monitoring time. Regrettably, because Hubstaff does not allow you to add future time, you can not use the platform for a shift planner. Administrators can let users manually edit formerly submitted timesheets, and they’re able to induce users to need a motive to ensure they’re really adding hours they worked. Admins may also set up the system to remind users to start monitoring time if they have not clocked to the system in a little while.
The second, and most bothersome, way of monitoring moment in Hubstaff is using the stopwatch feature. In every solution we tested, this component can be found within the boundaries of your internet browser–every solution that’s, except for Hubstaff. With Hubstaff, you’re expected to download a native desktop application that resides within another window. In it, you can select your job, press Start, along with your timer will begin counting. When you’re done, your action and your screenshots will be sent to the principal hub. The native app is going to take a picture at random periods of up to 3 shots per hour based on how often the admin wants to spy on workers. Screenshots can be partially fuzzy not to record sensitive information on each grab, but enough of the display is left unsullied that you’ll still get a sense of whether the display is really on work-related or play-related content. This is an annoyingly complex and complicated way to manually monitor time, especially if you’re jumping from task to task throughout the day. Hubstaff must discover a way to add the stopwatch and screengrab components to the cloud-based architecture to simplify ease of use.
Tracking time in real-time on Hubstaff’s Android and iOS programs is precisely the same as it’s on the desktop program. The mobile apps let admins monitor motions via GPS monitoring. This gives you an summary of just how much motion was performed by your employee by capturing location information at distinct stages.
The Schedules tab enables you to assign dates and times for employees to do the job. You can put a minimum number of hours to operate, a lunch break duration, and you can allow it to be a recurring change. The program’s reporting applications is horribly basic: You will receive access to weekly, daily, project, and penis view reports as well as a”custom” report which allows you filter information from the aforementioned reports. When compared to the PM options in this course, Hubstaff’s reporting is downright embarrassing so, if your goal is to understand and evolve according to when and how your employees manage time, you would be better off working using Zoho Projects, our Editors’ Choice for PM.
Admins receive notifications once they’ve reached weekly staffing and funding limits. Invoices are automatically calculated and made based on the time each worker worked, in addition to their related pay rate. It is possible to set up automatic payroll through PayPal, which lets you automate payments based on time tracked inside the application. Keep in mind: Consumers don’t have to send time through for acceptance, so automatic payments will be made whether employees were wrong or right about the number of hours that they worked. There’s not any reminder for supervisors to double-check each timesheet before automatic payments move out thus, if you’re concerned about making false payments, then it is possible to place PayPal payments to manual. Hubstaff Customer Support Phone Number
Cost And Alternatives
Hubstaff has been constructed to provide you with Big Brother-level oversight into when employees are working, what they’re doing while they work, and what you want to pay them as soon as the work is done. The Basic $5-per-month program provides you access to easy time monitoring tools, a worker payment schedule manager, 24/7 support, and user preferences which may be managed in an employee-by-employee basis. Additionally, this program enables you to keep track of whether or not your employees are working by letting you record screenshots while they function as well as monitor mouse and keyboard activity during changes. Of the five tools we tested, Hubstaff is the only tool that offered this level of insight into how employees are progressing. Although screen and keyboard tracking are helpful (albeit over-reaching) attributes for a shift monitor, Hubstaff’s implementation leaves much to be desired (more about this later).
The 9-per-user-per-month Premium plan includes everything you’ll find in the Basic program, but you’ll also have access to Hubstaff’s application programming interface (API) to integrate the application with other third party software. The Premium bundle also has a lightweight schedulingtool that provides administrators the power to assign shifts and assign tasks from within the console. Premium clients can also use the application to create invoices and make PayPal payments automatically. Clients that pay yearly will receive two weeks free (for both price tiers).
Compared to TSheets, its nearest competition in our roundup, Hubstaff is reasonably priced, especially given the added tracking features that are unavailable in competitive tools. TSheets supplies a fundamental free account, in addition to a $4-per-user-per-month accounts that charges a $16 base fee per month for groups who have fewer than 100 users, along with an $80 foundation fee per month for groups with more than a hundred users. The base fee, which Hubstaff does not charge, makes TSheets slightly more expensive than Hubstaff, even in Hubstaff’s Premium level.
If you are more interested in those hulky PM solutions, then you will need to pony up a little more money. Mavenlink’s cheapest program that includes time tracking prices $39 per user per month. Zoho’s cheapest time monitoring plan is $25 a month for an infinite number of users (which is a pretty good deal if you want all the extra PM features). Wrike’s cheapest time tracking plan prices $24.80 per user per month.
What Ought to Be Added
Editor’s note: Since our first overview of Hubstaff, the company has released a significant upgrade in late 2018 that specifically addressed certain feature weaknesses or omissions, such as adding a internet timer, fleshing out reporting options, and adding activity levels and monitor monitoring. We’ll be analyzing these attributes shortly and you’ll see the results in an upcoming update to this review.
Besides its draconian screengrab and keystroke monitoring, Hubstaff does not do an excellent job allowing for deeper change oversight. By way of instance, Hubstaff doesn’t allow advanced monitoring. If you run a trucking business and you are less concerned about how many hours each trucker drove than the distance driven, then there is no way to manage this in Hubstaff. Users may add notes to a empty text area, but that information will not be mixed into reports. As a consequence, that you can not use it to find out about who’s working, how they are working, and what they’re generating (other than the number of hours monitored ). TSheets not only gives you this option, it provides you the ability to create six additional customizable innovative tracking fields. You can also put in a question for every clock-out (i.e.,”Was there an incident? Yes. No.”) Along with the system forces the consumer to reply to the questions at the close of every shift or else they won’t have the ability to clock out.
As hardcore as Hubstaff is about monitoring work, the application does not allow for IP address restrictions, which means your workers can say they’re working from the workplace but they could actually be operating from a cruise boat in the Bahamas (unless they’re using the cell program to monitor time). This is a standard feature that’s available in almost every other instrument we analyzed. Hubstaff also doesn’t enable admins to need users to snap a photo when they report to work. I guess it’s overkill to generate somebody take a selfie right before you start recording their screen and tracking their keystrokes, but TSheets enables you to place this as a requirement (which makes sense, especially if you’re tracking tasks done outside of a computer, like retail, construction, or amusement work). The software also does not let users clock in via a phone call, which is a component TSheets along with other service providers make available for employees who don’t have a smartphone.
Monitoring Employee Work
We have touched on how some of Hubstaff’s more Enormous Brother-like features factor into time tracking. However, the platform also offers a lot of the hallmarks of worker monitoring tools. Hubstaff’s employee tracking features include keystroke logging, URL and program tracking, GPS and location tracking, and activity screenshots.
Once you set your customers and they download the timer program onto their machine, the desktop app not only monitors time but will require screenshots randomly or in custom intervals, for example three screenshots each minute. This applies not just to the user’s main display but any connected monitors too. Hubstaff does not log keys however, it does monitor the action provided through the mouse and computer keyboard, giving companies a calculation of how active the worker is. This info all winds up on the Hubstaff dashboard in the Task tab. This is where you can then pick a user from the drop-down menu to see their screenshots connected with action data.
When it comes to application and URL tracking, Hubstaff goes beyond just tracking time to see what websites and apps an employee visited or opened and how long they were there. The Reports module may subsequently run custom queries on vectors such as app usage mapped against time and action. Hubstaff integrates with job and task management tools such as Asana and Trello to filter reports from specific tasks or projects to track productivity.
One unique employee tracking feature supplied is GPS location monitoring through Hubstaff’s mobile app. While the mobile app can’t take screenshots or catch mobile app and website activity, it allows you to track and log place for employees working in the area. While the depth of monitoring surveillance and data features can not step up to a grid application for example Teramind, our Editors’ Choice for worker tracking, Hubstaff has a useful selection of attributes for companies that want a bit more oversight. Hubstaff Customer Support Phone Number
Hubstaff is an easy-to-administer, feature-rich, time tracking tool. If you’re diligent about monitoring employee behavior while on the clockthen there is no better program available than Hubstaff. You’ll have the ability to log screenshots, monitor keystroke volume, and path moves via GPS monitoring.
Regrettably, if you’re trying to find a platform that goes the excess mile to allow customization, atypical information entry, or a more sophisticated reporting structure, then Hubstaff won’t be right for you. Additionally, in case you choose a different program, your employees will thank you for not needing them to download a secondary app for tracking time–particularly when you consider that every other tool we reviewed makes this potential within the confines of their online UI. Hubstaff Customer Support Phone Number