Introduction Hubstaff Zendesk
When picking a time monitoring tool, it is important to comprehend the many different types of tools out there. Tools such as Mavenlink, Wrike, and Zoho Projects all include powerful time tracking features for professional services companies. On the other hand, the time tracking features in these tools are available only as part of bigger project management (PM) suites. As a result, you are paying much more money for things like file storage, in-app chat, progress reports, and shift management. On the opposite end of the spectrum, you’ll discover pure play time monitoring tools such as Hubstaff (which begins at $5 per month per user) and TSheets, our Editors’ Choice instrument for time tracking. Hubstaff Zendesk
Attributes and Utilization
Hubstaff’s user interface (UI) is designed with a appealing left-rail blue navigation bar which leaves plenty of room on the right-hand side of your screen for data entry and analysis. When you first log into the system, you will be taken to the main dashboard, which gives you an summary of the number of hours your employees have worked that day and how many hours they’ve worked over the past seven days. You’ll also see a list of each member, their most recent jobs, and how busy they have been over the last week. This is a solid PM data visualization which allows you instantly differentiate between workhorses and do-nothings, and it instantly calls to attention projects that are becoming more than enough focus and jobs that are being neglected.
There are two methods to add time in Hubstaff: You can construct manual timesheets with past hours worked, or you may use the stopwatch feature on Hubstaff’s native desktop app. Together with the timesheet attribute, you log your hours since you likely did with pencil and paper through the analog age of time monitoring. Basically, if you work your change, you add the time to your timesheet, and you also sign off on it. This is a fairly standard procedure of tracking time. Unfortunately, because Hubstaff doesn’t let you add future time, you can not use the platform as a shift organizer. Administrators can let users manually edit formerly submitted timesheets, and they’re able to induce users to require a reason to guarantee they’re actually adding hours they worked. Admins may also set up the system to remind users to start monitoring time should they haven’t clocked into the machine in a little while.
The next, and most bothersome, way of monitoring moment in Hubstaff is using the stopwatch feature. In every solution we tested, this element is available within the boundaries of your internet browser–every solution that’s, except for Hubstaff. With Hubstaff, you are expected to download a native desktop application that resides within another window. In it, you can select your job, press Start, along with your timer will start counting. When you’re done, your activity and your screenshots will be sent to the principal hub. The native app will take a picture at random periods of up to 3 shots per hour based on how frequently the admin wants to spy on employees. Screenshots can be partly fuzzy to not capture sensitive information on every catch, but enough of this display is left unsullied that you’ll still get a sense of whether the screen is really on work-related or play-related content. This is an annoyingly complicated and convoluted means to manually track time, particularly if you’re jumping from task to task throughout the day. Hubstaff must find a way to add the stopwatch and screengrab elements to the cloud-based architecture to simplify ease of use.
Tracking time in real-time on Hubstaff’s Android and iOS programs is precisely the same as it’s on the desktop app. The mobile programs let admins monitor motions via GPS monitoring. This provides you an overview of just how much movement was performed by your employee by capturing location information at distinct stages.
The Schedules tab enables you to assign dates and times for workers to do the job. You can set a minimum number of hours to operate, a lunch break interval, and you can allow it to be a recurring shift. The tool’s reporting applications is horribly basic: You will receive access to weekly, daily, project, and penis view reports as well as a”custom” report which lets you filter data from the above reports. In comparison to the PM options within this course, Hubstaff’s coverage is downright embarrassing consequently, if your target is to understand and evolve according to if and how your employees manage time, you’d be much better off working using Zoho Projects, our Editors’ Choice for PM.
Admins receive notifications when they have attained weekly staffing and funding limits. Invoices are automatically calculated and made based on the time each employee worked, as well as his or her related pay rate. It is possible to set up automatic citizenship through PayPal, which enables you to automate payments based on time tracked inside the application. Keep in mind: Consumers do not need to send time for approval, so automatic payments will be made whether employees were right or wrong concerning the amount of hours they worked. There’s no reminder for supervisors to double-check each timesheet ahead of automatic payments go out thus, if you are worried about making bogus payments, then you can place PayPal payments to guide. Hubstaff Zendesk
Cost And Alternatives
Hubstaff was built to give you Big Brother-level oversight into when workers are working, what they’re doing while they work, and what you need to cover them as soon as the job is finished. The Basic $5-per-month program gives you access to easy time tracking tools, a worker payment program manager, 24/7 support, and user preferences that may be handled on an employee-by-employee basis. Moreover, this plan enables you to keep track of whether your employees are operating by letting you record screenshots while they work as well as monitor keyboard and mouse action during changes. Of the five tools we tested, Hubstaff is the only instrument that provided this level of insight into the way that workers are progressing. Although keyboard and screen tracking are helpful (albeit over-reaching) attributes for a shift monitor, Hubstaff’s implementation leaves much to be wanted (more on this later).
The 9-per-user-per-month Premium plan includes all you’ll discover in the Basic plan, but you will also have access to Hubstaff’s application programming interface (API) to integrate the tool with other third party applications. The Premium package also has a lightweight schedulingtool that provides administrators the power to assign changes and delegate tasks from inside the console. Premium customers may also use the tool to make invoices and make PayPal payments automatically. Clients that pay yearly will receive two weeks free (for both price tiers).
In comparison to TSheets, its closest competition in our roundup, Hubstaff is reasonably priced, especially given the added tracking features that are unavailable in competitive resources. TSheets supplies a basic free accounts, in addition to a $4-per-user-per-month account that costs a $16 base fee per month for groups who have fewer than 100 users, and an $80 foundation fee per month for groups with over 100 users. The base fee, which Hubstaff doesn’t charge, makes TSheets marginally more costly than Hubstaff, even in Hubstaff’s Premium level.
If you’re more interested in these hulky PM solutions, then you’ll want to pony up a little more cash. Mavenlink’s cheapest program that includes time tracking prices $39 per user per month. Zoho’s cheapest time tracking plan is $25 per month for an infinite number of consumers (that is a fairly solid deal if you need all the extra PM features). Wrike’s cheapest time tracking plan costs $24.80 per user per month.
What Ought to Be Added
Editor’s note: Since our first review of Hubstaff, the business has released a significant update in late 2018 that specifically addressed specific feature flaws or omissions, including adding a web timer, fleshing out reporting choices, and adding action levels and monitor tracking. We are going to be analyzing these attributes shortly and you’ll see the results in an upcoming update to this review.
Aside from its draconian screengrab and keystroke monitoring, Hubstaff does not do a very good job allowing for deeper change supervision. For example, Hubstaff doesn’t allow advanced tracking. If you operate a trucking business and you’re less concerned about how many hours each trucker drove than the distance driven, then there is no way to handle that in Hubstaff. Users can add notes to an empty text area, but that information will not be mixed into reports. As a consequence, you can’t use it to learn about who’s working, how they are functioning, and what they’re generating (other than the number of hours monitored ). TSheets not only provides you this option, it provides you the ability to make six extra customizable advanced monitoring fields. You might also add a question for every single clock-out (i.e.,”Was there an incident? Yes. No.”) Along with the system forces the consumer to reply to the questions at the close of every change or they won’t have the ability to clock out.
As hardcore as Hubstaff is about tracking work, the application doesn’t allow for IP address restrictions, which means your employees can say they are working from the office but they could actually be working from a cruise ship in the Bahamas (unless they’re using the cell program to track time). This is a normal feature that’s available in almost every other tool we tested. Hubstaff also doesn’t enable admins to require users to snap a photograph if they report to work. I guess it’s overkill to generate someone take a selfie before you start recording their display and tracking their keystrokes, but TSheets enables you to place this as a necessity (which makes sense, particularly if you’re monitoring tasks done outside of a computer, such as electronic, building, or amusement work). The software also doesn’t let users clock in via a telephone call, which is an element TSheets along with other service providers make available for workers who don’t have a smartphone.
Tracking Employee Work
We have touched on how a number of Hubstaff’s more Enormous Brother-like features factor into time tracking. However, the platform also offers many of the hallmarks of worker monitoring tools. Hubstaff’s employee monitoring features include keystroke logging, URL and application monitoring, GPS and location monitoring, and activity screenshots.
Once you place your customers and they download the timer app onto their server, the desktop program not only tracks time but will take screenshots randomly or in custom intervals, for example three screenshots each minute. This applies not just to the user’s main screen but any connected monitors as well. Hubstaff doesn’t log keys however, it does track the action provided via the mouse and keyboard, providing employers a calculation of just how busy the employee is. This info all winds up on the Hubstaff dashboard in the Task tab. This is where you can then select an individual from the drop-down menu to view their screenshots correlated with activity data.
If it comes to application and URL monitoring, Hubstaff goes beyond just tracking time to learn what sites and programs a worker opened or visited and how long they were there. The Reports module can then run custom questions on vectors like program usage mapped against time and action. Hubstaff integrates with job and task management tools such as Asana and Trello to filter reports from specific projects or tasks to track productivity.
One unique employee tracking feature offered is GPS location tracking through Hubstaff’s mobile app. While the mobile app can’t take screenshots or capture mobile app and site activity, it allows you to monitor and log place for employees working in the field. While the depth of tracking data and surveillance features can not step up to a powerhouse tool such as Teramind, our Editors’ Choice for employee tracking, Hubstaff includes a useful selection of features for companies that want a little more oversight. Hubstaff Zendesk
Hubstaff is an easy-to-administer, feature-rich, time monitoring tool. If you are diligent about monitoring employee behaviour while on the clockthen there is no better software available than Hubstaff. You will have the ability to log screenshots, track keystroke volume, and path moves via GPS tracking.
Regrettably, if you’re trying to find a platform that goes the excess mile to allow customization, irregular information entry, or even a more advanced reporting arrangement, then Hubstaff won’t be perfect for you. Additionally, in case you choose a different program, your employees will thank you for not requiring them to obtain a secondary program for monitoring time–particularly once you consider that every other instrument we reviewed makes this possible within the boundaries of their online UI. Hubstaff Zendesk